Legal

Refund Policy

Last updated: July 2026

1. Digital products

N-Artworks sells downloadable digital products, including digital add-ons, visual enhancements and related files for Euro Truck Simulator 2 and American Truck Simulator.

Because our products are digital files delivered after purchase, all sales are generally final once access to the download has been provided.

2. When refunds may be issued

Refunds may only be issued in exceptional cases, such as:

duplicate or accidental duplicate purchase,
technical issue preventing access to the download,
incorrect charge or payment error,
the purchased product was not delivered and the issue cannot be resolved.

3. When refunds will not be issued

Refunds will not be issued for:

change of mind after purchase,
dissatisfaction with the visual style or content after download,
incompatibility caused by third-party mods, unsupported mod combinations or incorrect mod order,
failure to meet system requirements,
user installation errors,
use with unsupported game versions,
issues caused by modifying the files or using them outside the intended purpose.

4. Refund request period

Refund requests for the exceptional cases listed above should be submitted within 14 days of purchase.

5. Information required

To review a refund request, please include:

your purchase email address,
order or transaction ID,
the exact product name,
a clear description of the issue,
screenshots or log files where relevant.

6. Review process

Refund requests are reviewed case by case by N-Artworks. We may first try to resolve the issue by providing support, replacement download access, installation guidance or a product update where appropriate.

If the issue qualifies under this Refund Policy and cannot reasonably be resolved, a refund may be approved.

7. Chargebacks and disputes

If you experience a problem with your purchase, please contact us first so we can review the issue and try to resolve it. Unauthorized redistribution, abuse of the refund process or false claims may result in refusal of future support or sales.

8. Consumer rights

Nothing in this Refund Policy limits any mandatory consumer rights that cannot be excluded under applicable law.

9. Contact

For refund or support requests, contact: support@n-artworks.com